Act within the Golden 2-Hour Window to freeze funds under Section 102 CrPC / Section 106 BNSS.
Report Punjab National Bank Unauthorized Transaction & Cyber Fraud
Immediate steps to secure your PNB account and initiate fund recovery under RBI Zero Liability Guidelines.
Emergency Action Protocol
RBI Reporting Window
Within 72 hours for zero customer liability
Instant Block SMS
HOT <Card_Number> to 5607040
Draft Your Formal Cyber Complaint
To ensure the police and PNB take immediate action, you must submit a formally structured dispute detailing your 12-digit UTR.
Auto-Generate PNB Dispute PDFStep-by-Step Reporting Guide for PNB Customers
If you have been a victim of unauthorized online transactions, UPI fraud, or phishing involving your Punjab National Bank account, you must act strictly according to RBI guidelines to limit your liability.
- Immediate Call to 1930: The Government of India's National Cyber Crime Helpline operates 24/7. Dialing this number instantly alerts the beneficiary banks to freeze the suspected mule accounts.
- Block PNB Netbanking & UPI: Use the emergency SMS format provided above or log in to the Punjab National Bank mobile app to temporarily block all debits.
- Email the Nodal Officer: A verbal complaint is not enough. You must send a written email to
care@pnb.co.incontaining the exact transaction date, amount, and UTR reference number. - Submit Physical FIR: Generate your structured PDF draft using our utility above and submit it to your nearest local cyber police station along with your ID proof and PNB passbook/statement.