Act within the Golden 2-Hour Window to freeze funds under Section 102 CrPC / Section 106 BNSS.
Report Google Pay (GPay) Unauthorized Transaction & Cyber Fraud
Immediate steps to secure your GPay account and initiate fund recovery under RBI Zero Liability Guidelines.
Emergency Action Protocol
RBI Reporting Window
Report immediately
Instant Block SMS
Use GPay app Help & Feedback to report
Draft Your Formal Cyber Complaint
To ensure the police and GPay take immediate action, you must submit a formally structured dispute detailing your 12-digit UTR.
Auto-Generate GPay Dispute PDFStep-by-Step Reporting Guide for GPay Customers
If you have been a victim of unauthorized online transactions, UPI fraud, or phishing involving your Google Pay (GPay) account, you must act strictly according to RBI guidelines to limit your liability.
- Immediate Call to 1930: The Government of India's National Cyber Crime Helpline operates 24/7. Dialing this number instantly alerts the beneficiary banks to freeze the suspected mule accounts.
- Block GPay Netbanking & UPI: Use the emergency SMS format provided above or log in to the Google Pay (GPay) mobile app to temporarily block all debits.
- Email the Nodal Officer: A verbal complaint is not enough. You must send a written email to
support-in@google.comcontaining the exact transaction date, amount, and UTR reference number. - Submit Physical FIR: Generate your structured PDF draft using our utility above and submit it to your nearest local cyber police station along with your ID proof and GPay passbook/statement.