Act within the Golden 2-Hour Window to freeze funds under Section 102 CrPC / Section 106 BNSS.
Report Paytm Payments Bank Unauthorized Transaction & Cyber Fraud
Immediate steps to secure your Paytm account and initiate fund recovery under RBI Zero Liability Guidelines.
Emergency Action Protocol
RBI Reporting Window
Report immediately for fastest resolution
Instant Block SMS
Dial 0120-4456-456 and select option 1 to block
Draft Your Formal Cyber Complaint
To ensure the police and Paytm take immediate action, you must submit a formally structured dispute detailing your 12-digit UTR.
Auto-Generate Paytm Dispute PDFStep-by-Step Reporting Guide for Paytm Customers
If you have been a victim of unauthorized online transactions, UPI fraud, or phishing involving your Paytm Payments Bank account, you must act strictly according to RBI guidelines to limit your liability.
- Immediate Call to 1930: The Government of India's National Cyber Crime Helpline operates 24/7. Dialing this number instantly alerts the beneficiary banks to freeze the suspected mule accounts.
- Block Paytm Netbanking & UPI: Use the emergency SMS format provided above or log in to the Paytm Payments Bank mobile app to temporarily block all debits.
- Email the Nodal Officer: A verbal complaint is not enough. You must send a written email to
cybercell@paytmbank.comcontaining the exact transaction date, amount, and UTR reference number. - Submit Physical FIR: Generate your structured PDF draft using our utility above and submit it to your nearest local cyber police station along with your ID proof and Paytm passbook/statement.